Delivery
• Any online order with value under HK$500 will be subject to a delivery charge of HK$50 per order. All online orders with order sum equal to or exceeds HK$500 will be delivered free of charge.
• Online orders will be delivered in 3 – 7 working days (except Macau location) subject to
delivery capacity.
• Miele will use reasonable commercial endeavours to distribute the
product/s within specified time periods. If Miele is unable to deliver the product/s (by reason
of inventory shortage, transportation difficulties or otherwise), it will use reasonable
commercial endeavours to do so within a reasonable period after the specified time
period.
• Goods to be delivered shall be delivered in accordance with arrangements
agreed with Miele and in any event within 1 month of the order date, or an administration charge
will induce. For rescheduling of the delivery date and/or time, the Customer shall notify Miele
at least 2 days prior to the delivery date, otherwise an administration fee will be
charged.
• Delivery times are estimates only and are not guaranteed. Deliveries will not
be made when typhoon signal no.8 is hoisted or when a black rainstorm warning is in effect and
in such cases, delivery of the Goods will be rescheduled. Please refer to the latest delivery
policy of Miele.
• If no one accepts delivery of the Goods at the delivery address on
the delivery date, an administration fee will be charged for rescheduling of the delivery
date.
• Miele shall not be liable for any loss or damage suffered by the Customer
through any reasonable or unavoidable delay in the delivery of the Goods. In the event that
Miele is unable to deliver the Goods, Miele’s liability shall be limited to a refund of the
payment received for the Goods.
• Miele standard delivery covers areas within the Hong
Kong Special Administration Region with exceptions. Miele’s delivery does not cover areas which
are not directly accessible by trucks, outlying islands or delivery via balconies, and will not
be available if the condition of the property at the delivery address obstructs or does not
allow for delivery of the Goods.
• Delivery to Macau is subject to extra charge quoted
by Miele or authorized third party logistics with prior consent to represent Miele.